I received the "There is a problem with the printhead" message after only a few months and minimal printing. If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons. Scroll down and click: HP contact options - click on Get phone number and phone number appear. Scroll down to "Still need help? Complete the form to select your contact options" Enter Product number or select to auto detect If the issue persists, please contact our Phone Support for Service Options
#Hp 6968 printer troubleshooting update#
You can also update the Firmware from Here Wait until the warm-up period finishes and your printer is idle and silent before you proceed. The printer lights might flash, and the carriage might move. The printer might go through a warm-up period. (8) Turn on the printer, if it does not automatically turn on. (7) Reconnect the power cord to the rear of the printer. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(6) Plug the power cord back into the wall outlet. (4) Unplug the power cord from the wall outlet.
(3) With the printer turned on, disconnect the power cord from the rear of the printer. (2) Wait until the printer is idle and silent before you continue. (1) Turn the printer on, if it is not already on. If the message is to Replace the, ,, or Ink Cartridge, remove the specified ink cartridge(s) and clean the copper-colored contact again, and then reinsert the ink cartridge(s). If any ink cartridges protrude, press down firmly until each ink cartridge snaps into place.Ĭheck the printer control panel display for the error message. Run your finger along the top of the ink cartridges to make sure none of them protrude. Make sure each colored dot on the ink cartridge label matches the colored dot on the carriage.įigure : Snapping the ink cartridge into place Wipe the contact with a dry, lint-free swab before you proceed to the next step.Ĭarefully reinsert each of the ink cartridges into its slot, and then push the ink cartridge down and forward until it snaps into place.
Use a fresh, lightly dampened, lint-free swab to wipe any accumulated ink and debris on the copper-colored contact on the printhead.įigure : Example of the copper-colored contact on the printhead Repeat the steps to clean each ink cartridge contact. Wipe the contact with a dry, lint-free cloth before proceeding to the next step. Do not smear any ink or debris elsewhere on the ink cartridge.įigure : Example of the contacts on the ink cartridge Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris on the copper-colored contact on the ink cartridge.ĬAUTION: Be careful to wipe only the ink cartridge contacts. If any of the ink cartridges have clogged vents, use a pin to clean the vents.
#Hp 6968 printer troubleshooting pro#
I understand that you are getting a Printhead error on your OfficeJet Pro 6968. A really great platform for posting all your questions and finding solutions.
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